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Coronavirus Guidance and Support for Parents, Carers and Children


Covid-19 guidance:

Where to get help: 


Supporting Families during COVID-19


Domestic abuse – where to get help during the Covid-19 pandemic

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Hampshire and Isle of Wight Educational Psychology Telephone Support Line

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NHS Advice:

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Best And Worst UK Mobile Networks 2021: GiffGaff, EE, O2, Vodafone And More - Which?

Increasing data allowances on mobile devices to support disadvantaged children
This scheme temporarily increases data allowances for mobile phone users on certain networks. This is so that children and young people can access remote education if their face-to-face education is disrupted.

Who can get help
Schools, trusts and local authorities can request mobile data increases for children and young people who:

do not have fixed broadband at home
cannot afford additional data for their devices
are experiencing disruption to their face-to-face education
Children with access to a mobile phone on one of the following networks might be able to benefit:

Virgin Mobile
Tesco Mobile
Sky Mobile
Other providers may join the scheme at a later stage.

When help is available
Schools, trusts and local authorities can request mobile data increases when schools report a closure or have pupils self-isolating.

They can also make requests for children who cannot attend school face-to-face because:

they’re clinically extremely vulnerable
restrictions prevent them from going to school
How to request a mobile data increase
For each request, we need to know:

the name of the account holder
the number of the mobile device
the mobile network of that device (for example Three)
There’s an online guide to help gather mobile information.

Schools, trusts and local authorities need to submit mobile information through our online service. Each provider will vary in how quickly they process requests.

Once a network provider has processed a data increase, they’ll send a text message to the account holder.